Frequently Asked Questions

Everything you need to know about PAISA's fresh food delivery.

How do you ensure the freshness of the food during transit?

At PAISA, we use temperature-controlled packaging and specialized insulated liners to ensure your food stays fresh and safe from our kitchen to your doorstep.

What is the standard delivery timeframe?

We offer same-day delivery for local orders placed before 12:00 PM. Standard regional shipping typically takes 1-2 business days to maintain product integrity.

Do you offer options for specific dietary restrictions?

Yes, our menu includes clearly labeled gluten-free, vegan, and nut-free options. You can use our website filters to browse products that meet your specific dietary needs.

What is your return policy for perishable items?

Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours for a full refund or replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery's progress.